Cliff & Claudia - Wimbledon“ From the moment we walked into the O’Brien Hi-Fi shop we felt confident that they would be able to deliver the system that we wanted at the right price and we weren’t disappointed. They were both professional and knowledgeable, but able to explain everything in an understandable way. We also liked the fact that they were able to demonstrate many of the products they were suggesting in their showroom, something that many AV companies are not able to do.”
Richard C. - Harrogate“ The people at O'Brien’s have a passion for hi-fi and are quick to relate to their customers' needs and requirements. Coupled with a level of integrity and service I've found unmatched in a sector where I've encountered a lot of arrogance and pomposity, they are a rare breed. They also make a very decent cup of coffee.”
Suzan - London“ Thank you very much for helping with this wonderful surprise. He couldn't believe it! En route home from the airport he said: ‘I really want to get those speakers you know.’ I said: ‘Well, let's talk about it later!’ As he brought his bags from the car, I turned the system on and when he came in I said: ‘Happy Birthday!’ and cranked up the volume. I wish I had taken a picture of his face! It was a wonderful moment. One of those you always remember.”
Tony M. - London“ I first walked in to O'Brien’s about 25 years ago with no money, wanting a modest pair of speakers. I left about three hours later with a modest pair of speakers, no pressure, thoughtful analysis of what I liked and so it has continued.....through more esoteric audio systems to an introduction to the likes of Moon and Sonus Faber and to the whole home AV solutions I currently enjoy.
I particularly like the fact that they do the due diligence, I have neither the time nor inclination to try everything and experience shows they never have anything which is not at the top of it class. I like people who have opinions and these guys have them! Service is also very important, if something doesn't work, they come and sort it, irrespective of whether it is operator error or not. One of my daughters described then as: ' the acceptable face of geekdom'. Perfect. ”
Nigel H. - Putney“ Time and again I have found them helpful, polite, knowledgeable, enthusiastic, caring, genuine. A pleasure to deal with and even my wife has mentioned it, unprompted. It's a low-key approach, but certainly makes for a comfortable experience. There is never any sales pressure - it's always about the music and what you hear - if it impresses you, then buy it! ”
Daria M - Chelsea“ After sending the plans for the apartment to Mark O’Brien he suggested using Italian speakers to compliment the design and furnishings I had chosen. Mark also suggested using a music server system so that all my CDs could be played from this, and he recommended a system so that I would be able control everything using an iPad. The design of the audio and cinema system is great. It looks fabulous and is extremely easy to operate. The sound quality has impressed me the most, with many of my friends saying it is the best they’ve ever heard. ”
Maliya P - London" Super knowledgeable staff dedicated to fine music quality. Faultless after sales service as well. Long-time repeat customer ! "
Richard G - Barnes" Excellent supplier and fitter of first class Hi Fi, whom I have been using for 38 years, If you want a rich professional sound, look no further than these guys who go over and beyond to make sure their customers are happy, highly recommended "
Karin K - Richmond" Amazing! Went into the shop, super friendly, helpful and knowledgable. Bought a small system and love it. Would definitely go back "